| Contact US |
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| Please send email to Customer
Service Center to contact us. Our Customers Service
representatives will make every effort to respond to your
email within 24 hours. However, if you haven't already
done so, please check our Customer Service section to
see if your question has already been addressed and answered.
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| About Us |
Abike-shop is an entity of Noble Hall Limited, it offers
you unprecedented access to the worldˇ¦s smallest and lightest
folding bikes via worldwide express delivery. The website
was launched in June 2006. Abike-shop sells authentic
abike product and accessories worldwide. Our virtual
pages feature slick and original content, photographs
and features showcasing the latest products available
for purchase.
For all inquires, please contact cs@abike-shop.com.
Office Address:
Noble Hall Limited
Customer Service Center
Unit 801, Shui Hing Centre,
13 Sheung Yuet Road,
Kowloon Bay, Kowloon.
Hong Kong
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| Returned Policies |
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| What is the return policy? |
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| Customer satisfaction is our top priority. We want to
be sure that every purchase you make is the right one
for you. If you're not completely satisfied with your
purchase.Please let us know and we will try our best to fix your concern. If your product is found defective, we will repair it, replace it or even refund it. |
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| How do I return an item? |
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| Before returning your item(s), please email Innovation
Outlet Customer Service Center Customer
Service Center within 7 days to obtain a RMA number
(Return Merchandise Authorization Number). You must have
your proof of purchase. The RMA number is valid for twenty-one
(21) business days and void thereafter. The RMA number
must be clearly stated on the return item(s). Return the
item(s) to: Innovation Outlet Customer Service Center
#:_________________ We cannot and will not accept returns,
of any type, without a RMA number. We ask that returned
item(s) must be in their original factory condition with
original packaging, materials, parts, accessories, manuals,
etc. A proof of purchase must accompany all returns.You
are responsible for all shipping charges, export taxes,
custom and excise duties associated with the shipping
of returned item(s) to our customer service center. |
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| When is an item refunded? |
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| We will process your return promptly. Refunds will only
be credited to the original purchasing credit card account
number or PayPal account (if originally paid via PayPal
account). |
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| Security & Privacy |
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| Secure Sickets Layering (SSL) |
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| We respect the privacy needs and concerns of our customers.
It is our goal to provide you with an enjoyable and satisfying
shopping experience, and to meet and exceed your expectations.
To accomplish this goal we use the information our customers
provide in the following ways: When you visit our web
site, we automatically recognize your Internet service
provide, the Web page from which you came, and a record
of your activity on your shopping experience. The information
you supply to us is added to our customer database. We
may also send you catalogs or emails to infrom you of
new products, services and special offers, special promotions
or upcoming events. From time to time we may present offers
to you on behalf of third party partners. If you decide
to take advantage of an offer, we may share your name
and email address as necessary for you to participate
in the offer but only with your specific concent. We have
taken measures to ensure that shopping at this web site
is a safe and enjoyable experience for our valued customers.
We use Secure Sickets Layering (SSL) to encryt your personal
credit information, including your credit card number,
before it travels over the Internet. SSL technology is
the industry standard for secure online transactions.
Because we use SSL, placing an order online is just as
safe as giving your credit card number over the telephone.
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| Cookie |
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| A cookie is a small piece of information that web sites
use to remember information about users. We use two types
of cookies to recognize our members and remember shopping
list items. We use transient cookies to provide continuity
from page to page. Within a single visit, these cookies
store information such as your shopping list to simply
checkout. They do not contain any personally identifying
information. |
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| We also use persistent cookies to identify members after
their first visit. These cookies remain on the hard drive
of a PC and follow a user to enter our site without having
to log in on every visit. To access any secure areas such
as your account information or checkout, you must still
enter your password. |
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| Shopping Procedures |
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| Checkout |
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| Enter your billing and shipping information and all
future checkouts will be only 3 steps. |
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| Order History |
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| If you have placed orders, you can determine its status,
plus check on the order dates, order numbers for items
you have purchased in the past. |
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| Forgotten Password |
| Forgot your password? Make sure that you are entering
your email address and password exactly as when you registered.
Please note that your email name and password are case
sensitive. |
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| Email Updates |
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| You will get updated of our latest product information.
You can unsubscribe from our newsletters at any time by
clicking on the "unsubscribe" link. |
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